Terms & Conditions
Preamble
These General Terms and Conditions govern the rental and use of event spaces operated by Lumia GmbH and Startup House V2 e.U., hereinafter referred to as the “Contractor”.
They form an integral part of every booking confirmation and apply to all rental and usage agreements unless otherwise agreed in writing.
- Acceptance of Terms
By accessing or using the services provided by the Contractor, the Client agrees to be bound by these Terms and Conditions.
Where an offer is confirmed electronically through a confirmation link provided by the Contractor, the Client must accept these Terms and Conditions as part of the confirmation process.
Electronic confirmation constitutes the Client’s binding acceptance of the offer and these Terms and Conditions.
- Eligibility
The Client must be at least 18 years of age to enter into this agreement. - Booking and Payment
All quoted prices are net amounts and subject to statutory VAT.
All bookings are subject to availability.
Any room rental requires a written or electronic offer by the Contractor and confirmation by the Client.
The Client may confirm the offer electronically through the individual confirmation link provided by the Contractor.
As part of the electronic confirmation process, the Client must accept these Terms and Conditions before the offer can be confirmed.
Unless otherwise agreed in writing, the offer is valid for five (5) business days. If the offer is not confirmed within this period, it becomes void.
The booking becomes binding for the Client upon acceptance of the Contractor’s offer through the electronic confirmation link or another written or electronic confirmation method expressly accepted by the Contractor.
The booking becomes binding for the Contractor once the offer has been confirmed by the Client and the agreed downpayment of 50% of the total gross amount has been received.
Additional services, amendments, or adjustments requested after confirmation of the offer do not require an additional signature or a new confirmation link.
Such additional services, amendments, or adjustments may be agreed in writing, including by email, between the Client and the Contractor.
Any additional services or adjustments agreed after the initial confirmation will be reflected in the updated offer and/or final invoice, as applicable.
The remaining balance, including any subsequently agreed additional services or adjustments, must be paid within five (5) working days after the final invoice has been issued.
In case of late payment, a processing fee of €50 plus VAT and 9.2% annual interest on arrears will apply.
The Client must provide accurate billing details (including VAT number where applicable).
Payment must be made via bank transfer unless otherwise agreed in writing.
Payments by credit card, Stripe, or another payment provider may be accepted by agreement with the Contractor and may be subject to an additional processing surcharge.
Any applicable payment surcharge will be communicated to the Client before payment.
Any transaction fees or payment processing fees associated with the chosen payment method shall be borne by the Client.
- Cancellations, Refunds, and Postponements
Cancellations made more than 14 days prior to the event date incur a 50% cancellation fee.
Cancellations made less than 14 days before the event incur an 80% cancellation fee.
Cancellations made less than 48 hours before the event start are non-refundable.
Postponements are treated as cancellations and rebookings, subject to the same fees.
Catering cancellations due to illness or similar may reduce up to –10% of confirmed guests if communicated at least 10 days in advance; later changes incur full cost.
Any approved refunds will be processed within 14 business days after written confirmation. - Higher Force
Neither the Contractor nor the Client shall be liable for delays or non-performance caused by events of higher force, including but not limited to natural disasters, epidemics, strikes, power outages, or governmental restrictions.
Both parties will make reasonable efforts to reschedule the event. Refunds or credits remain at the Contractor’s discretion. - Use of Property
The Client shall use the rented spaces for lawful purposes only and comply with all applicable regulations.
The Client is liable for any damages caused by themselves, their guests, or third-party service providers.
Bringing own catering (food or beverages) is not permitted unless explicitly approved in writing.
Approved external catering is subject to a €5 per guest service fee for coffee breaks or €10 per guest for main meals.
Technical setups, decorations, or signage must be coordinated in advance with the Contractor.
Moving general furniture or altering room arrangements without approval is prohibited.
Animals are not permitted on the premises.
The Client must maintain cleanliness and adhere to fire safety and facility regulations.
Commercial use of photos or videos taken on the premises requires prior written consent. - Liability
The Contractor shall only be liable in cases of gross negligence or wilful misconduct.
The Client agrees to indemnify and hold the Contractor harmless from any claims, losses, or damages resulting from their use of the premises.
The Contractor is not liable for loss, theft, or damage to personal property brought by the Client or attendees.
The Client is responsible for ensuring appropriate insurance coverage for their event, including coverage relating to their personnel, guests, third-party contractors, equipment, and other property brought onto or used on the premises.
- Termination by the Contractor
The Contractor reserves the right to terminate the Client’s booking without notice if:
- the Client breaches these Terms,
- payment obligations are not met,
- the event violates laws or public order, or
- the event endangers people or property.
In such cases, payments made may be retained by the Contractor.
- Amendments to Terms
The Contractor may amend these Terms at any time by updating the website.
The version valid at the time the Client confirms the booking applies.
- Code of Conduct
Respect and courtesy are expected of all guests and staff.
Discrimination of any kind is strictly prohibited.
The Client must comply with all safety guidelines.
Excessive dirt or damage may incur additional cleaning charges.
Smoking is only permitted in designated areas. Irresponsible behaviour will not be tolerated.
All laws and venue rules must be observed. - Standard Amenities Included in Room Bookings
Sky Forum (2×75m² / 150m²): screens, microphones, sound system, Wi-Fi.
Garden Gallery (65m²): screen, private toilets, Wi-Fi.
Maple Room (46m²): round table, 14 chairs, screen, Wi-Fi.
360 Room (46m²): round table, 8 chairs, screen, Wi-Fi.
Nature Room (20m²): table, 8 chairs, screen, Wi-Fi.
Jockey Room (20m²): table, 8 chairs, screen, Wi-Fi.
Cloud Room (20m²): table, 8 chairs, screen, Wi-Fi. - Common Area Usage
For bookings at Prisma, common areas (Atrium, gardens, terraces) are shared with all guests and tenants of Tribüne 2 and not for exclusive use unless agreed in writing. - Outdoor Area Usage
Outdoor areas of Prisma may be used until 10:00 PM, in compliance with Vienna noise control regulations.
Outdoor areas must be kept quiet after 10:00 PM in accordance with Vienna’s night-time noise regulations.
Violations may result in event termination. - Registration
All guests and third-party suppliers must be registered by the Client or Contractor.
The Contractor may request the guest list before or after the event. - Parking & Access
Parking directly in front of the venues is not permitted.
Guests and suppliers are requested to use public transport or nearby parking garages.
Access areas, fire lanes and delivery zones must be kept clear at all times.
Any unauthorised parking may result in towing at the vehicle owner’s expense. - Insurance
The Client is responsible for obtaining and maintaining appropriate insurance coverage for the event, including coverage for personnel, guests, third-party contractors, equipment, and property brought onto the premises.
The Contractor may require proof of insurance.
Event insurance must cover at least €2 million in personal and property damage.
Proof must be provided 10 days prior to the event where requested by the Contractor.
- Governing Law and Jurisdiction
These Terms are governed by Austrian law.
All disputes shall be subject to the exclusive jurisdiction of the Commercial Court of Vienna (Handelsgericht Wien). - Data Protection
The Contractor processes personal data in compliance with the General Data Protection Regulation (GDPR).
Further details are available in the Privacy Policy published on the respective website. - Contact
Lumia GmbH
office@lumia.wien
+43 670 183 2744 - Acceptance
By confirming a booking or using the Contractor’s services, the Client acknowledges and agrees to these Terms and Conditions.
